FAQ

Account

• How it works
• I forgot my password. What do I do?
• I’m locked out of my account. What do I do now?
• How do I change sizes or update other preferences?
• How do I leave a note for my stylist?
• I haven’t received any account or order-related emails from Wantable. What’s the deal?

Scheduling

• How do I change the frequency of my automatic shipments?
• How a Themed Edit works
• Do I have to enroll in automatic shipments?
• How long does it take to style my Edit?
• Can I cancel an Edit that's already been ordered?
• Can I temporarily pause my Edits?

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Pricing

• How much does a Wantable Edit cost?
• Are there any other fees?
• Will I be charged anything if I return my entire shipment?
• Do you offer discounts?
• Do you offer price matching?

The Stream

• What is The Wantable Stream?
• When's the best time to make requests on The Stream?
• I requested an item on The Wantable Stream. Does that mean I'll definitely get it in my next Edit?

Clothing

• What sizes do you carry?
• Do you offer petite, tall or maternity sizes in your Style Edits?
• What types of brands do you carry?
• What if an item doesn’t fit or isn’t my style?
• Can I return worn or used merchandise?

Shipping

• Is there a cost for shipping?
• How do I track my package?
• Do you ship to U.S. Territories? What about military addresses?
• Do you ship internationally?
• How long does shipping take?
• Do you offer expedited shipping?

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Returns & Exchanges

• What if I can’t return my Edit within 5 days?
• How do I process self-checkout?
• What is your return policy?
• How long do I have to send back returns from my Edit?
• How do I return unwanted items from an Edit?
• If I keep something from an Edit, can I return it later?

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Billing & Checkout

• What payment methods does Wantable accept?
• When will I be charged for my Edit?
• How do I check out?
• Does the styling fee roll over if I decide not to keep anything?
• I didn’t think my due date had passed. Why did you bill me?

Gifts & Referrals

• How do I purchase a gift card?
• How do I redeem a gift card?
• Where can I view my gift card balance?
• The recipient hasn’t received an email with their gift card. What do I do?
• Why do I need to add credit card information to my account if I have a gift card?
• How does your referral program work?

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